O R A X I S

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Oraxis – Elegance, durability, and timeless design for your interior.

Frequently Asked Questions

At Oraxis, we want your shopping experience to be seamless and stress-free. Below, we’ve answered the most common questions about our products, ordering process, and policies. Can’t find what you’re looking for? Contact our team anytime!

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Ordering & Payment

Browse our collection online, select your favorite pieces, and proceed to checkout. You’ll receive an order confirmation via email once your payment is processed.
We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Yes! Split your payment into installments with Klarna or Affirm at checkout.

Shipping & Delivery

We currently ship within the [United States/Canada/Europe]. For international orders, please contact us for a quote.
Standard delivery takes 7–14 business days. For custom or made-to-order items, please allow 4–6 weeks. Track your order in real time via the link in your shipping confirmation email.
Yes! Select "White-Glove Delivery" at checkout for professional assembly and placement.
Contact us within 48 hours of delivery with photos of the damage. We’ll arrange a free replacement or repair.

Returns & Exchanges

We offer a 30-day return window for unused, unassembled items in their original packaging. Custom or sale items are final sale.
Visit our Returns Portal, fill out the form, and we’ll email you a prepaid shipping label.
Yes! Exchanges are free within 30 days for items of equal or greater value.

Product Care & Quality

We prioritize sustainability and durability. Our furniture is crafted from FSC-certified wood, recycled metals, and OEKO-TEX® certified fabrics.
  • Fabric upholstery: Vacuum regularly and use a mild detergent for stains.
  • Wood surfaces: Wipe with a dry microfiber cloth; avoid harsh chemicals.
Yes! Many of our fabrics are stain- and scratch-resistant. Look for the "Pet-Friendly" filter on product pages.

Warranty & Repairs

All Oraxis furniture includes a 5-year limited warranty against manufacturing defects.
Email support@oraxis.com with your order number, photos, and a description of the issue. Our team will respond within 48 hours.
Yes! Add our 3-Year Extended Care Plan at checkout for accidental damage coverage.

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